Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As per checking our records, one of your email account used to have PRO but was also cancelled due to non payment 6 days ago. Please check the sensitive data section for more information.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hi, how can I reactivate please?
I have just paid for a renewal online – how do I reactivate my pro account please?
Hello,
We can see a successful subscription under the first email.
To connect your Rank Math subscription to the other domain you personally own, you can follow the steps below:
Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase.
Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
