Hello,
Thank you for reaching out to us regarding the renewal of your subscription.
We apologize for any confusion or inconvenience caused by the price difference you are experiencing. To address this issue, please ensure that you are logged into your Rank Math account while renewing your subscription.
If the discrepancy persists, kindly provide us with a screenshot of the message you received regarding the $60 renewal price, along with any other relevant details. You can use a tool like Loom to create a screencast.
We will investigate this matter further and assist you accordingly. Looking forward to resolving this for you.
Thank you for your patience and cooperation.
Sources:
How To Upgrade Your Rank Math PRO Subscription » Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
We appreciate your query and we would love to address it.
This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can make an exception for you. You may purchase a new plan and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.
Looking forward to helping you.
hi, thank you for your replay,
i’ve paid the amount $83, and here is a screenshot : https://ibb.co/djmWhSL
Hello,
We just wanted to let you know that we have made the change and refunded $24.88 back to your payment source.
The same shall be reflected in your payment source in 5-7 business days.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
