Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.
I’m not receiving emails, and I only received your email after my payment was taken. I noticed your reminder emails in my spam folder. This is not my fault. If I can’t get a refund, I’m considering discontinuing your service and canceling my entire membership. I’m thinking of switching to another company’s SEO service plugin. Thank you.
I didn’t use your product any domain after the renewal, so why can’t I get a refund for the accidental charge that was made from my friend’s ATM card, which I had linked last year?
I didn’t use your product any domain after the renewal, so why can’t I get a refund for the accidental charge that was made from my friend’s ATM card, which I had linked last year?
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
OK, THNKNS FOR UNDESTAND MY SITUATION.
AFTER I GET MY FRINED CARD PAYMENT BACK,
ILL RE MAKE PAYMENT MANUALY WITH MY OWN PAYPL ACCOUNT I USE FOR GET THIS MEMBERHSIP 1ST TIME.
CAN I UPDATE PAYMENT SETTING TO MY PAYPL NOW?
OR STILL I NEED TO WAIT TILL GET REFUND TO BEFORE CARD REMOVEL?
Hello,
Glad that helps.
We have initiated the refund, and it will be credited to the payment source.
You can refer to this guide on how to change your account’s payment method:
https://rankmath.com/kb/update-change-payment-method/
Do you have any other questions, or do you want us to mark this as solved?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
