Good day, I recently noticed a charge for Ai content starter on my credit card. I am requesting a refund please as I have not used this service and I thought I had successfully disabled automatic renewal.
Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.
No these were not received. Only promotional mails regarding the pro upgrade were received. If I had received any renewal mails I would have immediately canceled as I don’t use this anymore. This is ridiculous!
I would say that its very unfair to have been charged for something i was unaware of
Hello,
We have gone ahead and initiated a refund for your recent transaction. Please check the email sent to your registered email address for the details of the refund.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
