Refund Request

#670622
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    Hello, my account was just charged $59 for a renewed subscription. My apologies. I was out of town for a while this month in a location with very limited Internet access. I failed to cancel this subscription in time. I apologize for that. However, I am currently not using Rank Math and therefore would like to request an immediate downgrade to the free version and refund of the $59 just charged to my account. I will renew in the future if the need arises. I really do like your product, but I just can’t use it now. I apologize again for any inconvenience this has caused.
    Sincerely,
    Joel

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  • Uzair

    1 year, 10 months ago

    Hello,

    Thank you so much for getting in touch.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 1 replies (of 1 total)

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