Refund - Support - Rank Math

Resolved Anonymous
7 months, 3 weeks ago

Rank Math free

I am being charged for AU$158.72 yesterday, while I am only using the free version.
I wonder why? And I need to get refund asap please.

Sandy
Make It Happen Hypnotherapy

Viewing 4 replies - 1 through 4 (of 4 total)

Princess
7 months, 3 weeks ago

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

It seems like you purchased the plugin with some other email address.

Can you please search and forward a receipt from FastSpring.com so we can locate your account?

Looking forward to helping you.

Anonymous
7 months, 3 weeks ago

Rank Math free

i have never purchased any plugins.
i didn’t receive any emails/ receipts from fastspring, but the bank account showed “Fastspring” for that pending transaction.

Anonymous
7 months, 3 weeks ago

Rank Math free

s****@m******************************
is my email

Princess
7 months, 3 weeks ago

Hello,

We don’t see any purchases on your account either.
https://rankmath.com/my-account/subscriptions/?tab=active-subscriptions

Can you please share the last 4 digits of your card along with the last name where you see the FastSpring charge?

Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

We will forward the information to our Accounts team to check.

We look forward to hearing back from you.

RankBot
6 months, 2 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Refund’ is closed to new replies.