Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Instead of refunding the subscription to the email address you mentioned, we can transfer the subscription (PRO and Content AI) to your preferred account instead. Can you please let us know if this works for you? If not, please confirm with us if you want to refund the Content AI subscription only.
We really look forward to hearing back from you. Thank you.
Hi,
That will work if you could do that and refund the content ai. However even with the account linked to my site it shows 0 content ai credits. Could you offer a fix for this
Hello,
We checked both accounts and both of them have Content AI credits ready to be used.
Could you please share the affected website so we can check on our end?
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
