Refund

#750690
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    Hi,
    I want to claim a refund of $73.65 for the invoice (see sensitive data) which you charged me on 21.02.2024.
    I do not need Rank Math Pro Anymore. Additionally on the tab “SUBSCRIPTIONS” is a clear message that “You have no active subscriptions. Find your first subscription in the store.” I don’t understand why in this case you still pull money from my account.
    I want you to make this refund as soon as possible.
    Thanks

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    1 year, 6 months ago

    Hello,

    Thank you for contacting Rank Math support.

    The charge was for the renewal of the Content AI plan, not the PRO plan. As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Viewing 1 replies (of 1 total)

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