Refund

#742949
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    Hi, I just received a subscription notice for $65.27. I didn’t know that I’ve subscribed and didn’t receive any reminder before being billed.

    I would like to cancel and request for a refund.

    Thank you so much for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    1 year, 7 months ago

    Hello,

    Thank you for contacting the support.

    Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    We sent out an email reminder 7 days prior to the charge. Can you please confirm if you did not receive that?

    Please let us know. We are here to assist you with your request.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hi Rakibuzzaman, thanks for your reply. I promise I did not receive any reminders before being billed. Please help on how I can make the refund, and if I would like to use this feature in future I will subscribe to it.

    Appreciate your time and help.

    Jeremy

    1 year, 7 months ago

    Hello,

    We have gone ahead and refunded your subscription.

    The details of the refund have been sent to your email.

    Thank you and hope that helps.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Refund’ is closed to new replies.