Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Our team have replied to your other ticket and is asking for the affected URLs and screenshots of the issue.
However, if you have already made up your mind, while we will be sorry to see you go, we fully respect your decision.
We offer a 30-day refund policy and we will assist you with your refund request.
Let us know if you need assistance with anything else.
Thank you.
I want a refund plus what was withdrawn from the account today. and I want to know why money was withdrawn from my account today if I paid for the whole year
today I noticed that an amount of 59 euros was withheld from my account. I do not understand why . The subscription was paid for the whole year. it does not specify anywhere that any fee must still be paid monthly. therefore I want you to return my money. the reason is clear, the lack of transparency you show and the problems that appeared on my website after installing this application. (indexing in Google from 1000 pages to 600 ) I want the money urgently without absolutely any other story of yours. I also want compensation because my site because of you has a tangent of decrease
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
