Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Checking your account you don’t seem to have any subscription. Can you please confirm if you are referring to another account? If so, please share the email address you used to purchase a subscription so we can check the refund validity.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
