Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
The redirection you’ve shared should work. But as it is not working, please head over to your WordPress dashboard > Settings > Permalinks, and hit the “Save Changes” button (without making any changes).
Once done, clear your website cache including any server-level cache, and see if that fixes the issue.
If the issue still persists, then you can try to follow this guideline for further troubleshooting: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
