Redirect URLs

Hello,

Thank you for getting in touch and we are sorry to hear about the issue you are facing.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

The credentials that were provided seem to be incorrect. (Please check the Sensitive Data section)

However, I’ve checked the redirect again using this tool:
https://www.redirect-checker.org/

And it seems that WordPress is the one causing this redirect:
https://prnt.sc/CyQNYIaSHEQA

As part of the troubleshooting steps, can you please deactivate Rank Math temporarily and check if the redirect still happens? This KB may also help with the issue at hand:
https://rankmath.com/kb/solving-redirection-issues-using-rank-math-seo/

If none of those work, please update the credentials in the Sensitive Data section.

We really look forward to hearing back from you. Thank you.

Hello,

Glad that everything has been sorted out.

We apologize for the delay, it’s possible that we experienced an influx of ticket submission during that time.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.