Redirect Issues – some not working, and import not working

Hello,

Thank you for contacting Rank Math support. We are sorry to hear that you are facing issues with redirections.

Please can you share the redirections CSV file with us? You can use this tool to do so: https://wetransfer.com/

Also, we have compiled a number of common issues that can affect your Rank Math redirections, please follow this guide and see if any of the suggested solutions work for you.

• Check if the Rank Math redirections tables are created on your site. You can do this by going to Rank Math > Status & Tools > Database Tools and clicking on the Recreate Missing Database Tables button. This will ensure that your redirections are stored properly in the database.
• Clear your site and server cache. Sometimes, caching plugins or server-side caching can interfere with the redirection process and show you outdated or incorrect pages. You can try clearing your cache and refreshing your site to see if that helps.

Let us know how this goes. Please let us know if you have further questions or concerns.

Thank you.

Hello,

Thank you for sharing the email address of your Rank Math PRO subscription.

In this case, we can merge both of your accounts so you can consolidate all of them into a single account.

To do that, please confirm which is your preferred email address in the sensitive data section and we will do the needful.

Regarding the redirection issues, please verify if the redirection tables are created by heading over to WordPress Dashboard > Rank Math > Status & Tools > System Status > Rank Math:

If they are missing, please click this button in Rank Math > Status & Tools > Database Tools to recreate the tables:
https://rankmath.com/kb/rank-math-status-and-tools/#recreate-missing-database-tools

However, if those tables are already created, then please get in touch with your web host to check your Nginx configuration as the redirection source URL does not reach the WordPress installation for Rank Math to redirect it.

This could be also related to your 404s that are set for file types like .htm

Let us know how this goes.

Hello,

Can you please share that CSV file with us so we can check why the bulk upload is not working properly? You can upload the CSV file you are trying to import via this tool and share the URL here.

Meanwhile, the system that imports the redirections relies on scheduled actions to import the CSV data into the website. Please install the WP Crontrol plugin and navigate to WP Dashboard > Tools > Cron Events to make sure that the Cron Jobs is working fine on your site.

Looking forward to helping you.

Thank you.

Hello,

It appears you have cleared the previous information you shared in the sensitive data section when you added your Rank Math PRO account details, would you be kind enough to share the CSV file with us again so that we can check the issue further for you?

However, the plugin we suggested is not for Rank Math. We suggest this plugin to check if the Cron jobs are working properly on your website or not. Cron jobs are the function to run scheduled tasks on the website and it is also necessary to import the CSV file on your site.

Looking forward to helping you.

Thank you.

Hello,

If using the Wetransfer platform is posing a challenge you can explore Dropbox for the same purpose.

We look forward to hearing back from you and assisting you in resolving this issue.

Thanks.

Hello,

There was an empty string or white space in the “destination” cell. This was the reason the CSV file was not imported successfully:

We were able to remove this space and imported the file successfully:

This is a link to the same CSV file with only the white space in the destination cell removed: https://we.tl/t-eTxTyBiv9U

Kindly attempt importing the file now. To avoid such formatting issues in the future you can first export a redirection CSV and then use it for the new imports.

Let us know how this goes.