recover access to Rank Math and change to another email account of the company

#807674
  • Resolved Anonymous

    7 months, 3 weeks ago

    Rank Math free

    Hi! We had the rankmath PRO account account with an email of a person who no longer works in the company… is it possible to recover the access and change it with another email account of the company?

    Right now we can’t use the plugin in the wordpress where it is installed!!

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    7 months, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    The first email address you provided does not have a Rank Math account with us. But we can see that the PRO subscription is already connected to the second email you provided.

    We can also see that this account uses a different email address, than those you provided.

    You can request a password reset link by going to https://rankmath.com/my-account/, and clicking on forgot password.

    forgot pass

    On the next page, enter the registered email (2nd email) and click on reset password.

    You will receive the password reset link in your email.

    Lastly, to avoid any confusion in the future, would you like to merge these two accounts under the second email address?

    If so, please reply, and we will do the needful.

    We really look forward to helping you.

    Anonymous

    7 months, 3 weeks ago

    Rank Math free

    Hello, thank you very much for the quick response. Your help was really very helpful.
    Yes please, can we unify the account in the second email address?

    Thanks again,

    Jaideep Asrani

    7 months, 3 weeks ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘recover access to Rank Math and change to another email account of the company’ is closed to new replies.