Reconnect to false changed URL

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

This usually happens when there’s a mismatch in the domain name.

For initial troubleshooting, ensure that you are using the latest version of the Rank Math plugin. You may refer to our changelog page here: https://rankmath.com/changelog/free

Then, go to WordPress Dashboard > Settings > General, and make sure that the “WordPress Address” and “Site Address” have the same setup.

Meaning both URLs have the same exact protocols. They should be matching and not have a mismatch.

Once done, reconnect again your site.

If the issue still persists after following the steps above, please add this filter on your site and connect again:

/**
 * Filter whether we need to check for URL mismatch or not.
 */
add_filter( 'rank_math/registration/do_url_check', '__return_false' );

Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

Then, monitor again if the website is still getting disconnected.

Let us know how this goes.

Thank you.

Hello,

We’ve checked from our end and we can see the button to add the OpenGraph Thumbnail image is working properly without any issues. If it is not working on your website then it could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/

You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

Let us know how it goes. Looking forward to helping you.

Thank you.