Hello,
Thank you for contacting Rank Math support. We are sorry to hear that you are getting this error message. This usually happens when there is a problem with the connection between your site and Rank Math servers. To fix this, please try the following steps:
- Go to Rank Math > Dashboard > Help and click on the Disconnect Account button.
- Clear your site cache and browser cache.
- Go to Rank Math > Dashboard > Help and click on the Connect Account button. You will be redirected to the Rank Math website where you need to log in with your account credentials and authorize your site again.
- Go back to your site and check if the error message is gone.
If this does not work, please let us know and we will investigate further.
We apologize for any inconvenience caused and we appreciate your patience and understanding. Thank you for using Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
