Received Email that my RM Subscription was Deactivated?

#598461
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    Hi RM Support,

    I just received an email this morning that my RankMath subscription had been deactivated? I confirmed just 2 days ago the subscription was active and that the payment method had been saved and updated, now I get this email?

    Can you please help me resolve this issue?

    Thanks!

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    2 years, 3 months ago

    Hello,

    Thanks for contacting us and sorry for the inconvenience caused.

    It seems like the payment for the renewal didn’t go through and that’s why the subscription expired. Please purchase a new subscription from our site to continue using the premium features on your site.

    You will not lose any settings or data due to this.

    Hope that helps. Let us know if you need any other assistance.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Received Email that my RM Subscription was Deactivated?’ is closed to new replies.