RankMath Unable to detect LuckyWP TOC in Multisite

#62054
  • Resolved Anonymous
    Rank Math free

    Hi, I love the RankMath plugin. I have it installed on a multisite and RankMath is not recognising that LuckyWP Table of Contents is installed and network activated. (The TOC plugin is working fine across all of my network sites).

    As another poster was advised here (re same issue), I’ve reached out to LuckyWP for support on this issue first.

    However, he says it’s a RankMath issue that the plugin is unable to detect a multisite network install of the LuckyWP Table of Contents.

    Can you please help me to resolve this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    We just released an update that fixes specifically that kind of issue (you can see the full changelog here: https://rankmath.com/changelog/).

    Could you try to update the plugin to the 1.0.44.1 version and let us know if the issue is now fixed?

    Looking forward to help you.

    Anonymous
    Rank Math free

    It’s now working perfectly on Multisite, thank you very much!

    Alberto
    Rank Math business

    Hello Keith,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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