Hello, we apologize for the inconvenience you’re experiencing with your Rank Math PRO account not being connected. To resolve this issue, you can follow the steps below to reconnect your Rank Math account:
- Log into your Rank Math account using the email address associated with your PRO order.
- Navigate to the Rank Math Support Forum and open a ticket.
- In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the problem you’re facing.
- In the Sensitive Data section, enter the email address you want to connect to your PRO account or a screenshot of the invoice you received from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
Our support team will then locate your PRO account and change the email connected to it or merge it with your FREE account as requested.
If you have any further questions or need assistance, feel free to reach out to our support team through the ticket you’ve opened. Thank you for bringing this to our attention, and we’ll ensure that your issue is resolved promptly.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Website Not Shown In Rank Math Account Area » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.
We couldn’t seem to locate your purchase when we searched our system using the order
reference you have shared.
It could be that you have purchased the subscription using a different email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have found your subscription under a different email address. Kindly check the sensitive data section for details.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube-nocookie.com/embed/nCDe67K_3rA
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
