Rankmath not seeing text - Support

Resolved Anonymous
5 years, 2 months ago

Rank Math free

Hi,

My woocommerce backend, where I type my texts about my products, is not properly recognized by Rankmath.

The only text that it recognizes is the “short description”, which is the sentence next to a product image, but before the buy button.

The other texts (long description and other tabs that I can assign as I wish) do not catch any key search phrases. How do I make it so it does 🙂 ?

Kind regards,

Collin

Viewing 8 replies - 1 through 8 (of 8 total)

Alberto
5 years, 2 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Anonymous
5 years, 2 months ago

Rank Math free

Hey Rank Math Team,

I can’t create a new support ticker.

Why?

Michael Davis
5 years, 2 months ago

Rank Math pro

Hello @Elias Patrick Jr,

Thank you for contacting Rank Math today.

Could you please forward this issue to: s******@r***********

Looking forward to helping you. Thank you.

Anonymous
5 years, 2 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Anonymous
5 years, 2 months ago

Rank Math free

Added the info 🙂 if you add a product, you will see what I mean.

I have content area 1, content area 2, and “korte omschrijving” which means “short description” in dutch.

Rankmath only “sees” the short description :).

Michael Davis
5 years, 2 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

BY default, Rank math analyzes the product description in the default wordpress product editor and the short description content. To include custom fields in page analysis, please head over to Rank math > Titles & Meta > Product and add your custom fields in the custom fields options.

Hoping this helps you. Thank you.

Anonymous
5 years, 2 months ago

Rank Math free

Hmm, I looked and tried, but I dont get it fixed.
I did right click > inspect, and found that it says “tab-custom_tab1”, but when I add that to rankmath it does not work.

Where should I find that piece of custom fields text?

Pratik
5 years, 1 month ago

Hello,

The Custom Fields option in the Settings is only for the default custom fields created by WordPress. It does not support the custom fields added through the theme or some other plugin. To analyze these content, you can use our Content Analyzer API or you can contact the theme/plugin developer from where these custom fields are added and ask them to add the support for Rank Math’s Content Analysis. Here is a link to the tutorial: https://rankmath.com/kb/content-analysis-api/

I hope that helps.

RankBot
5 years, 1 month ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Rankmath not seeing text’ is closed to new replies.