Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Can you please try following the steps mentioned below?
1. Check if Rank Math Not Updated to the Latest Version.
2. Check if Rank Math REST Route is Blocked.
3. Check if it’s Due To ModSecurity.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi Sandeepan,
I tried disabling WordFence and still had the same issue where when I change the Local SEO settings it reverts back to site that was duplicated. I am unable to view the link
http://carbonmark.uk/wp-json/rankmath/v1/updateMeta as it states it is forbidden.
Hi,
The error means that the firewall is blocked access to the file. We need to whitelist Rank Math and its files. The files are :
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
You can enable learning mode in Wordfence : https://www.wordfence.com/help/firewall/learning-mode/
Let us know if this resolves the issues.
Looking forward to helping you.
Thank you
Hi Sandeepan,
I did this and was able to navigate to the file. But was still having the same issue, I reset the options and this stopped it changing back to the site it was duplicated from, but saving now just stays blank and isn’t saving things like logo, email or address.
Cheers
Hello,
As the proposed solution didn’t work, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have added details in for you. If it helps I was trying to edit settings in the dashboard, but I couldn’t get anything to save. Some of it has saved via the setup wizard. But that is all I have been able to do.
Thank you.
Hello,
We would like to check the Wordfence settings because our API was still blocked by Wordfence. However, it seems the user login you have given doesn’t have any access to Wordfence since it was activated on the network level. Can you please grant us access to the Wordfence settings page as well so we can further debug this?
Looking forward to helping you.
Hi Jeremy,
If you use this link https://pennineenergy.co.uk/wp-admin/ with some login details this is the network level.
Cheers
Chris
Hello,
We’ve whitelisted the Rank Math REST APIs on your Wordfence and the settings are now getting saved.
Please check from your end and let us know if you need any other assistance.
Thank you.
Thank you,
I can confirm that this is now working. I was able to save settings this morning. Thank you very much for looking into this issue and fixing it.
Cheers
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
