RankMath is Not Saving Meta Description and Key Searchwords

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

If your snippets are not saving in Rank Math settings, it might be because of a plugin conflict, a JavaScript issue, or a server error. Usually, a request coming from Rank Math is denied or blocked.

Please check if you have a firewall as there are chances that it will prevent saving the data. Please try whitelisting this route:
/wp-json/rankmath/v1/updateMeta

For more information and troubleshooting steps, this KB may help:
https://rankmath.com/kb/meta-data-not-saving/

If none of those work, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to hearing back from you.

Thank you.

Hello,

Thank you kindly for getting back to us.

So I created a temporary page for us to test and it seems that everything is working fairly great. I’ve tested this on both the Block editor as well as Elementor’s editor.

I’ve attached a Loom video on the Sensitive Data Section. If we missed a step, please record a screen recording showing the issue so we can try to replicate it. You can also use Loom for your recording:
https://www.loom.com/

We really look forward to hearing back from you. Thank you.

Hello,

Upon checking it seems there’s a server error upon saving the post. Please see the latest screenshot I shared in the sensitive data section.

You would need to contact your hosting provider and ask what this error is all about. Once you get the info, you may share it here with us so we can resolve it.

As for the scoring issue, please head over to your WordPress Dashboard > Rank Math > Status & Tools > Database Tools and click on the button “Re-calculate Scores”

The correct score should now show on the page list.

Looking forward to helping you.

Hello,

Thank you for getting back to us.

The screenshot we are referring to is the first line in the sensitive data section. I’ve blurred the sensitive details and added the screenshot here as well:

Please share this image with your hosting company and ask them to whitelist the Rank Math routes:

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.