RANKMATH is conflicting with my Plugin

#795544
  • Resolved Anonymous
    Rank Math free

    Hello RankMath support,

    RANKMATH is conflicting with my Telegram Plugin, please Help me fix it.

    I need a Telegram button to show before the first paragraph of every post on my website/blog. I have tried troubleshooting and discovered that RANKMATH plugin is the root cause. If I deactivate RankMath, everything is fine. But, reactivating RankMath makes the Telegram button invisible on many pages.

    Please, fix this or I may just delete rankmath and move on. Thanks.

    PS: The name of the plugin is WP Telegram Widget (by WP Socio).

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for reaching out to us regarding the conflict between Rank Math and the WP Telegram Widget plugin on your website. We apologize for any inconvenience this has caused.

    To resolve this conflict, we recommend following these steps:

    1. Confirm the Conflict: To confirm if the conflict is indeed between Rank Math and the WP Telegram Widget plugin, you can follow the steps outlined in our guide on checking Plugin/Theme conflicts with Rank Math. This will help identify the conflicting plugin.

    2. Contact Plugin Developer: Once you have identified that Rank Math is conflicting with the WP Telegram Widget plugin, we recommend reaching out to the developer of the WP Telegram Widget plugin to address the issue. They might be able to provide a solution or update to resolve the conflict.

    3. Inform Us: If the issue persists even after contacting the plugin developer, please let us know which plugin is causing the conflict, and we will do our best to assist you in resolving the conflict from our end.

    If you need further assistance or have any other questions, please feel free to reply to this ticket. We are here to help you.

    Thank you for your understanding and cooperation.

    Best regards.

    Sources:
    Rank Math Plugin Requirements for WordPress Websites
    Confirming a Theme/Plugin Conflict With Rank Math
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
    List of Known Plugin Conflicts » Rank Math
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math

    Anonymous
    Rank Math free

    I need someone to help me fix this. The first response was not helpful.

    Yes, I have contacted the developers, but the problem is from RankMath.

    Other plugins work very well with Telegram Plugin. But, RankMath make it invisible which is not good.

    Hello,

    Thank you for contacting Rank Math support.

    We are not able to reproduce the issue on our end. The Telegram widget is working fine even when Rank Math is enabled. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous
    Rank Math free

    You are asking for too much. I can’t give out my WordPress Login Credentials to anyone. That’s not safe, you know. If you can tell me what to do, then I would prefer that.

    NOTE: I have another site where I use that WP Telegram plugin without any errors. I use Yoast on that site.

    Hello,

    We requested access to your website to fully debug this issue further as we are unable to reproduce this issue on our end here.

    There must be a reason the issue is happening on your website, and that is what we need to discover so that we can offer the right solution.

    In this case, since you aren’t able to share your website admin for us to troubleshoot further, are you able to create a staging website on your end?

    If you can, please create one, and share the login access here, this will allow us to deeply investigate the issue and resolve it permanently without worrying about touching your live website.

    You can follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    We look forward to hearing back from you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘RANKMATH is conflicting with my Plugin’ is closed to new replies.