RankMath Error

#621380
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    The errors in the log you have shared are for your Google Search Console and Analytics database. Could you please confirm if you have connected your website to your Google account?

    If so, please click these buttons in Rank Math > Status & Tools > Database Tools:
    https://rankmath.com/kb/rank-math-status-and-tools/#recreate-missing-database-tools

    Please note that some options are only available when you enable the Advanced Mode in Rank Math. If it’s not showing, you must have chosen to use Easy Mode.

    You can follow the steps in this link to switch to Advanced Mode:
    https://rankmath.com/kb/advanced-mode/

    Regarding the updating of your posts, could you please confirm if none of your meta titles/descriptions/keywords/etc. are getting saved?

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    I am using Site Kit from Google

    Hello,

    Just to make sure I’m getting this right, you’re using Google’s own plugin, correct?

    If so, that might be the cause of the error since there should only be one Analytics plugin on the site since our plugin uses the same functionalities for the Analytics.

    However, if you’re not using the Analytics feature on our plugin, this can be safely ignored.

    As for the other issue, would you kindly specify what is not saved on your website? Is it the Meta data or is the whole page not able to be saved?

    Nevertheless, there might be something that’s causing this.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘RankMath Error’ is closed to new replies.