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Hello,
My Rank Math plugin conflicts with my Elementor (free) plugin. I have the “Storefront” theme and I’ve only put some design with Elementor (basic product grid, links to the shop…).
When I deactivate Elementor, everything is working fine. However, when it is active, it says that “there has been a critical error on your website”. Please tell me what’s going on because it only happened when I installed Rank Math SEO.Thank you!
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Hello,
Thank you for contacting us and we are sorry for any inconvenience that might have been caused due to that.
Can you please share the error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
However, if you’re not able to find the error log, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
The ticket ‘RankMath conflicts with Elementor’ is closed to new replies.