RankMath causes breaking UI

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

Could you please check whether there are any shortcodes that were automatically inserted into the meta title or the meta description via the Rank Math meta box on this page?
If they exist, please replace this with some static text.

Let me know how this goes. Thank you.

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Hello,

Thanks for the response.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hi Daniel,

The access token does not work, it redirects to the homepage.
Please check this and share a new link so that we can investigate.

Kindly also share the link to the page that is affected by this.

I am looking forward to your response.

Hi there,

Thanks for the follow up.

The new access does not work too. You can create a new admin user for our support team and leave it open for a few hours so that we can be able to fix the issue for you.

But if you are pressed for time at the moment, you can always circle back later and we will check the issue for you.

I am looking forward to helping you.

• This reply was modified 5 years, 11 months ago by Michael Davis.