Rank tracker issue

#666619
  • Resolved Anonymous
    Rank Math free

    Hello

    Iam facing an issue with rank math business plan.

    Most of advantage is appearing like a whit page.

    I tried to fix it but unfortunately I failed in it.

    Could you please assist in this request.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    I apologize for the issue you’re facing with Rank Math Business Plan. From your description, it seems that most of the advantages are appearing as a white page. I understand how frustrating this can be.

    To resolve this issue, I recommend trying the following steps:

    1. Clear your browser cache and cookies: Sometimes, cached data can cause display issues. Clearing your browser cache and cookies can help resolve this problem.

    2. Disable any conflicting plugins or themes: Conflicts with other plugins or themes can sometimes cause display issues. Temporarily deactivate any other SEO-related plugins or themes and check if the issue persists.

    3. Update Rank Math to the latest version: Outdated versions of Rank Math can sometimes cause compatibility issues. Make sure you have the latest version installed.

    If none of these steps resolve the issue, I recommend reaching out to the Rank Math support team for further assistance. You can open a support ticket here. They will be able to provide more specific guidance based on your website’s configuration.

    I hope this helps! If you have any further questions or concerns, please feel free to ask.

    Best regards,
    RankBot Support

    Sources:
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    Page With Redirect – Google Search Console Status » Rank Math

    Anonymous
    Rank Math free

    I did the mentioned steps Already but still same.

    Thanks.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience this issue may have caused you.

    To resolve this issue please check your site’s configuration if some PHP values are too low and need to be increased.

    This can cause your analytics dashboard to be blank or grey as shown in the screenshot you shared. You can get in touch with your web host and ask them to set the following values (if not yet):

    PHP Memory Limit: 512M
    Max input time: 150
    PHP time limit: 120
    PHP max input variables: 1000
    

    Once done, please reconnect Rank Math with your Google account and grant all the necessary permissions.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Hi Aditayo

    Thank you for your answer

    Well, I already did what you advised but unfortunately the results still same.

    I will attache the screen of my PHP settings

    For your advice

    Thank you

    Hello,

    Please ensure that you have installed both the Free and the PRO plugins on your website as you need them together. Also, please update them to their latest version (if not yet):
    https://rankmath.com/changelog/

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank tracker issue’ is closed to new replies.