Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Back to the issue,
Please head over to WordPress Dashboard > Rank Math > Status & Tools > Database Tools and click the button to fix the collations in the database: https://rankmath.com/kb/rank-math-status-and-tools/#fix-analytics-table-collations
After that, please head over to the Rank Tracker and see if you can see if that works.
Let us know how this goes.
Thank you.
processes completed, the error continues.
Hello,
We were able to identify the issue and associate it with a current issue we have pending on our repository.
You can keep an eye on our changelog to get informed when we implement the code that corrects the issue. https://rankmath.com/changelog/
However, Rank Tracker is a feature of Rank Math PRO plugin but the account you’ve used to create this ticket is free. In this case, you can share the email address which you’ve used to purchase the plugin so that we can locate and verify it.
Please note that we don’t offer support for nulled or cracked plugins as we explain here: https://rankmath.com/kb/rank-math-pro-nulled/
Looking forward to helping you.
Thank you.
Hi there,
You are right, this problem is in my other site account
Thank you
Hi there,
I did update for last version of beta and now is working.
Thank you.
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
