Rank maths have error on all my five websites

#51559
  • Resolved Anonymous

    5 years, 3 months ago

    Rank Math free

    Hi,

    I have Fatal error on all my wordpress sites that have rank math plugin. See the error above.

    Please advice what the issue is?

    Thanks,
    mike

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anonymous

    5 years, 3 months ago

    Rank Math free

    I guess no reply means we don’t care?

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to the delay.

    This is quite an odd error, could you please temporarily disable the sitemap module on the affected sites and then share some temporary FTP & wp admin access so that we can dig deeper into the cause of this?

    Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 3 months ago

    Rank Math free

    Hi Michael,

    Thank you for getting back to me on this. I had to reinstall all my website due to this error as it didn’t allow me to do any new changes. Can’t even disable a plugin.

    The suppport from my hosting company also had difficulty to understand the problem too.

    Let me see what will happen with the newly installed site now.

    Mike

    Alberto

    5 years, 3 months ago

    Rank Math business

    Hello,

    Of course, just let us know how it goes and if you need help, we will be here.

    Looking forward to help you.

    RankBot

    5 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Rank maths have error on all my five websites’ is closed to new replies.