Rank Math was working, then stopped.

#621391
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    Hi there, newbie here. Got reco’d Rank Math and got it working. All seemed well, but then all of the sudden it stopped working and reporting all zeros.

    I started following the troubleshooting here “https://rankmath.com/kb/zero-search-traffic-error/”

    I got to step 4.2. It appears Google Analytics has changed and menu options are different. I did a lot of searching but couldn’t find how to access a section called “view settings”. Is it possible to help point me in the right direction with the current version of GA4? Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    2 years, 1 month ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    In the free version of the Rank Math plugin, we only fetch the data from your Google Search Console, not from your Google Analytics. However, if you’re not able to see any data from your Google Search Console in the Rank Math analytics Dashboard then please try to follow the steps from this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

    If the issue still persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.

    1. At first add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending  or you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    This is how it should look like:

    When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Thank you!

    Going step by step through instructions and I am currently stuck on this sub tutorial

    https://rankmath.com/kb/delete-old-analytics-data/?_gl=1*lo7po*_ga*Njk0Mjk3MzguMTY5Mjc3NjA4Ng..*_ga_WTF2SQ5LGQ*MTY5Mjk5ODUwNC4yLjAuMTY5Mjk5ODUwNi41OC4wLjA.

    In step 7 it says

    “You should be getting a similar notice as shown below after 30 seconds of clicking the Save Changes button (page reload required).”

    However, I did not get that notice.

    It also says

    “You can also check the tasks created by navigating to WordPress Dashboard > Tools > Scheduled Tasks ”

    When I do that and navigate to the page, I do not see the non repeating occurence in the list like the screen shot.

    Really appreciate any help in potentially solving this. I understand I’m on the free version of the software so any help is a bonus. However, I am certainly interested in the paid version, but would of course want to feel confident that the software works properly before any kind of upgrade.

    Cheers,

    Jake

    Rakibuzzaman Siam

    2 years, 1 month ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math was working, then stopped.’ is closed to new replies.