-
Hello, my company uses Rank Math SEO on our website as well as the Divi Theme and the Divi Visual Builder. We’ve recently discovered that the Rank Math Badge that shows up in the Visual Builder seems completely unresponsive.
We’ve already made sure all plugins and wordpress are up to date, we’ve emptied the cache and removed transients through the Rank Math status and tools settings.Is there any way to fix this issue and access the Rank Math settings inside the Visual Builder?
Thank you so much for your time,
James Weitsch
-
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
This would seem to be a conflict with one of the plugins you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well:
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Rank Math free
You must be logged in to reply to this ticket.