Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you. Yes, it is from Plugin and looks like charged by FastSpring. How can I send the image to you, I have bank transaction details
You can have a check this email address, it may be used for that purchase: c*****************@o**********
Hello,
We don’t see an associated account with the email address you provided.
If you wanted to share screenshots, you can upload the using this tool and add the generated link here in the designated Sensitive Data section.
We really look forward to helping you.
Hi,
I have contacted Fast Spring. They gave me the invoice, which I have attached the URL of the receipt in the sensitive data. Let me know if you did not see that. Could you please cancel my subscription? Also, we have no idea about this purchase and have not yet used it. Could you please refund the money to us? Thank you.
Hello,
Thanks for providing the copy of the invoice. I have added the associated email address with your Rank Math PRO subscription in the sensitive data section. Kindly confirm if you own this email account.
If you still want to discontinue the subscription, we will cancel them for you. We don’t usually refund renewal orders such as this one, but we are willing to do so out of good will.
Additionally, if the email address is yours, would you like to merge these two accounts to avoid confusion?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Thank you very much for providing a refund to us and helping us to cancel the subscription, and also thanks for reminding me of the email I used a long time ago. I am able to log into that email now, so I don’t want to merge the two accounts at the moment. Just canceling the subscription and providing a refund would be good enough. Thank you very much for your assistance. So the refund will be back to the card end with 0329 in how many business days roughly?
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
