Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We’ve seen issues with Divi and Rank Math when not updated to the latest version, the Rank Math SEO box doesn’t opens. We’ve released an update regarding this as well as Divi. Please update both the theme and plugin to the latest version.
Even after updating the theme and plugin, the problem persists then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems like you missed to specify the website URL.
Also, would you please confirm did you update the Divi theme to it’s latest version.
Looking forward to helping you.
Thank you
Hello,
I have updated the sensitive data as requested. Can you please check further? Divi is also updated to its latest version.
Thank you.
Hello,
We checked your site and it seems like a conflict with one of the plugins you are using. We tried to install the Health Check plugin to check the conflict but were unable to install that plugin. In this case, we suggest you follow this guideline to check the plugin conflict:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.