Hello,
Thank you for contacting Rank Math Support. We are sorry to hear that you are having trouble updating Rank Math Pro.
This error is usually caused by a corrupted or incomplete ZIP file that is downloaded from our server or by trying to update the Pro plugin while connected to a free account.
That said, I can see that you opened this ticket with a Free account but you’re trying to update Rank Math PRO – so perhaps you have multiple accounts, a FREE and a PRO account. Can you please find and send me the purchase receipt you got after purchasing Rank Math PRO? I can use the receipt to help locate your account.
But if you’re able to find your PRO account you can follow these steps to fix the issue:
- Visit the RankMath.com account page that has the Pro plan and double-check that it is the same account that is connected to your website. If it is not, you will need to disconnect and connect to the right account. I can also attempt to merge the two accounts if you let me know the email on both accounts and your preferred one.
- Download Rank Math Pro from your account and upload it manually to your WordPress site. You can find detailed instructions on how to do this here: https://rankmath.com/kb/update-rank-math-manually/
- Learn more about the PCLZIP_ERR_BAD_FORMAT error here: https://rankmath.com/kb/fix-pclzip-err-bad-format/
If you still face any issues after trying these solutions, please let us know and we will be happy to assist you further.
We hope this helps. Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Can you please check the domain to see if a pro account is connected? I purchased the pro license, but my account only now pops up as free.
Hello,
We checked the website you provided and it is connected to this account and we don’t see any paid subscription here.
To update the PRO plugin, you will have to make a new purchase:
https://rankmath.com/pricing/
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
