Rank Math Redirects all Links to Homepage After Update

#13462
  • Resolved Anonymous

    6 years, 4 months ago

    Rank Math free

    After updating the plugin my menu items are redirected to the hompage.

    This was not previously happening.

    I have disabled the suite plugin and am using redirection and woocommerce seo individually.

    please help.

    • This topic was modified 6 years, 4 months ago by .
Viewing 5 replies - 1 through 5 (of 5 total)
  • Anonymous

    6 years, 4 months ago

    Rank Math free

    Same here

    Rank Math

    6 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    6 years, 4 months ago

    Rank Math free

    Okay

    • This reply was modified 6 years, 4 months ago by . Reason: remove
    • This reply was modified 6 years, 4 months ago by .
    Anonymous

    6 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    6 years, 4 months ago

    Rank Math pro

    Hi Paul,

    Thanks for getting back to us.

    I have logged in to your site but the menu links work as expected.
    Please test this out from an incognito window and let us know how this goes.

    We are looking forward to helping you. Thank you.

    RankBot

    6 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math Redirects all Links to Homepage After Update’ is closed to new replies.