Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
Such a situation may arise if you’ve logged into an account other than the one through which you purchased the Pro subscription.
It appears that your current subscription purchase was made using a different email address.
If you need to know the email address you used, look in your inbox for the payment receipt from Rank Math.
We always send this receipt to the email address associated with the purchase.
Just as you get the receipt from FastSpring.com please forward it to us so that we can confirm your account and assist you further.
Alternatively, you can go through a simple process to try accessing the correct account :
1 . Navigate to rankmath.com/my-account and click the logout button in the top right corner.
2 . Login again to your account using the email address and password you used when purchasing the Pro subscription.
3 . Once logged into your account, please proceed to the ‘Product Downloads’ section to check if the PRO plugin is visible.
Please note :
You can access the ‘Subscriptions’ tab to verify whether you have an active Rank Math PRO subscription on your account.
You can use a tools like imgur for screenshots or loom for screencasts and share the generated links here.
We appreciate your cooperation and we hope to hear from you soon.
Thank you.
Thanks for the help. After ein connected with the right account i did not work, but when i deactivated and activated the Rank Math Pro Plugin again, it worked.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
