Rank Math Pro Credits Disappeared

#585467
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    I canceled the Rank Math PRO subscription and my Content AI credits disappeared with it. I believe that because I paid for the tools and “earned” the credits, they should be mine even after cancellation. I thought it was absurd to remove it with the credits, and if possible, they could return the credits or inform me of a solution, because I paid and did not use 20 Content AI credits.

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  • Great

    2 years, 4 months ago

    Hello,

    Thank you for contacting us and we’re sorry for any inconvenience you faced.

    Please note that credits that come with a subscription are only valid for the duration of the subscription. This means that if your plan expired and you didn’t renew it or you canceled it, the credits that you got from the plan will also expire/cancel with the plan.

    We hope this clarified the issue. Please let us know if you have any other questions or concerns.

    Thank you for choosing Rank Math.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math Pro Credits Disappeared’ is closed to new replies.