Rank math pro

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

The account you have used to open this ticket is a Free account. Having purchased the Rank Math PRO plugin can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.

We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

You can also find more information on how Rank Math Free and PRO plugins work together on your website:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

Let us know how this goes and please don’t hesitate to let us know if you have any other questions.

Thanks.

Hello,

You can send the receipt to the following email address: s******@r***********

Or you can share the email address that you’ve used to purchase the plugin in the sensitive data section of this ticket. Please edit the first post on this ticket and include your email address in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section.

Looking forward to helping you.

Thank you.