Hello, I apologize for the inconvenience you are facing with Rank Math PRO.
Based on the screenshot you provided, it seems that WordPress is indicating that you already have the Rank Math PRO plugin installed. If you are unable to access the document from the link provided, you can follow these steps to ensure that the Rank Math PRO plugin is correctly installed and activated:
- Log in to your WordPress admin area.
- Navigate to Plugins and then Installed Plugins to confirm if Rank Math PRO is listed.
- If Rank Math PRO is listed, ensure that it is activated.
- If the plugin is activated, you should be able to access its features and settings.
If you encounter any issues during this process or need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will assist you promptly.
Thank you for reaching out with your concern.
Sources:
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Installing Rank Math on a Multisite Environment » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
Where Is My Rank Math PRO License Key?
How to Upgrade to Rank Math PRO » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello, good morning, package with the epaypal account of the agency r*******@v*************
The wordpress account is v**********@g********
invoce
file:///C:/Users/zulai/OneDrive/Escritorio/factura_gratis_rankmath.pdf
Hello, good morning, package with the epaypal account of the agency r*******@v*************
The wordpress account is v**********@g********
https://drive.google.com/file/d/16LMtQ_xb3J56h3vIK8k6nYIcr0jVW8HI/view?usp=drive_link
Hello,
We can see that one of the accounts you shared has a Content AI subscription but none has a PRO subscription.
The screenshot you shared from Google Drive is also locked, so please make sure that you make it publicly accessible so we can check the invoice.
Also, if you want us to merge the accounts under a single email address to prevent confusion in the future and to easily connect the Content AI purchase do let us know the preferred email address to keep using.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
