Rank Math prevents a plugin from loading

#704366
  • Resolved Anonymous
    Rank Math free

    Rank Math prevents a plugin from loading, namely Thrive Comments, on my homepage. What can I do? Can you take a look?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello, I’m sorry to hear that you’re experiencing issues with Rank Math and the Thrive Comments plugin. We recommend reporting this specific issue to us so that we can further investigate and provide a solution. To do this, please use the available buttons to assign the ticket to a human agent who will assist you further. Thank you for bringing this concern to our attention.

    Sources:
    Does Installing Rank Math Slow Down My Website? » Rank Math
    How to Disable All Rank Math Generated SEO Tags » Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
    How to Fix Duplicate Meta Tags » Rank Math

    Hello,

    Thank you for contacting Rank Math support. We apologise for any inconvenience this might have caused.

    We might need to check the settings of your website and check further.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Thank you for your patience and cooperation as we attempt to resolve this issue.

    Looking forward to hearing back from you.

    Thank you.

    Anonymous
    Rank Math free

    I found the error, it is the Analyzes tool and the setting for the Serach Console. IF I deactivate Search Console the error disappears….but what can I do to use both?

    Hello,

    Please ensure that you are using the latest versions of Rank Math, Thrive Comments, and other relevant plugins. Outdated plugins can sometimes cause compatibility issues.

    If the issue persists, consider reaching out to the support team of the Analyzes tool. They might provide insights or updates to address the conflict with the Thrive Comments plugin.

    We hope this helps. Please let us know if you have further questions or concerns.

    Thank you.

    Anonymous
    Rank Math free

    It is the Analyse tool of Rank Math that causes the error! When I deactivated this one, I have no connections to the Search Console …

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous
    Rank Math free

    I decided not to use Search Console for this website, it’s not that important. You can close the ticket.

    Hello,

    Hello Looks like you marked this ticket as resolved, but if you still need help with this, then we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

Viewing 8 replies - 1 through 8 (of 8 total)

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