Rank Math plugin error message

#56640
  • Resolved Anonymous

    5 years ago

    Rank Math free

    After updating the Rank Math plugin, i get the following critical error message.

    Requesting an SEO Analysis triggers the following:

    Error Details
    —–
    Fatal error: Uncaught Error: Call to undefined method MyThemeShop\Helpers\Str::truncate() in /home/ngoaing2/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-singular.php:169 Stack trace: #0 /home/ngoaing2/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-singular.php(48): RankMath\Paper\Singular->get_post_description(Object(WP_Post)) #1 /home/ngoaing2/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(189): RankMath\Paper\Singular->description() #2 /home/ngoaing2/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/class-head.php(178): RankMath\Paper\Paper->get_description() #3 /home/ngoaing2/public_html/wp-includes/class-wp-hook.php(287): RankMath\Frontend\Head->metadesc() #4 /home/ngoaing2/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #5 /home/ngoaing2/public_html/wp-includes/plugin.php(544): WP_Hook->do_action(Array) #6 /home/ngoaing2/public_html/wp-content/plugins/seo-by-rank in /home/ngoaing2/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-singular.php on line 169

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anonymous

    5 years ago

    Rank Math free

    Look forward to the support from you!

    Anonymous

    5 years ago

    Rank Math free

    I setup rankmath seo Plugin i face Technical error gmail my mail box

    Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    RankBot

    4 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math plugin error message’ is closed to new replies.