Hello,
We apologize for any trouble you might be facing due to this issue.
First of all, please make sure that you have the latest versions of Rank Math and your theme and other plugins installed on your website. If not, please update them as soon as possible.
The most likely cause of this issue is a conflict with another plugin or your theme. To find out which one is causing the problem, you need to do some troubleshooting steps. Don’t worry, it’s not hard and it won’t affect your visitors.
Here’s what you need to do:
If the issue is still there:
Before you share any information with us, please make sure you have a full backup of your website. This is very important in case something goes wrong.
We look forward to helping you troubleshoot this issue.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I checked out and at least for me it seems that Rank Math works fine until I activate WP Bakery Pagebuilder. It’s not working properly there. I also tried other theme and same there.. If I did everything correct, ofcourse.
Rank Math seems working nicely in Gutenberg..
Appreciate your help very much
Hello,
We’ve tried to check your aurinkoverkko website but seems like the username or password you’ve shared is not correct:
However, Rank Math is fully compatible with WPBakery: https://rankmath.com/compatibility/wpbakery/
In this case, please make sure you’re using the latest version of the WPBakery plugin on your website. If the issue still persists, then please update the logins in the sensitive data section so that we can check the issue further for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hey, I updated the user and checked that it’s working okay.. If you please try again. Sorry about this hazzle..
Hello,
You shared your login credentials but you have not shared your website URL. To be sure we are logging in to the correct site, please share your website URL with us in the sensitive data section.
Thank you for your patience and cooperation. Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Updated the information..
Hello,
We troubleshot your website and we can see that the Rank Math meta box is showing correctly for all the posts we tested:
Can you please confirm the specific post/page where you are getting this error? Thank you for your patience and cooperation.
Looking forward to hearing back from you.
Hey,
thank you for inspecting the problem.. I actually found the problem or how the problem generates. I want to disable the Visual Editor as I want to work with code when writing the content. That setting seems to hide the Rant Math panel on Backend editor on WPBakery?
Anyway, I have/had this problem on all pages and posts. On taxonomy editing the panel works okay even if I have that “disable the Visual Editor” action enabled on my user profile settings.
I still would like to continue using only code editor and disable Visual one on settings. At the moment my workflow goes like I open the page on Gutenberg where I insert SEO keywords and edit pages on Bakery etc. as Rank Math is not showing the panel for me..
You can try now, as I ticked the disable Visual-setting on from account that you are logging in..
Hello,
Thank you for your patience.
We actually have released a beta version of the plugin to fix the meta box when Visual Editor was disabled:
https://rankmath.com/changelog/beta/
If you want to try, please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
You can disable the Beta updates once you update to the latest version and if the issue is fixed.
However, if you don’t want to enable the beta version on your site, please wait for the official release soon as the fix will be also included in the next update.
Let us know how this goes.
Thank you very much for all your effort. I’ll stay waiting for next update for Rank Math SEO.
Hello,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
