Hello,
I’m sorry to hear that you are facing issues with Rank Math options disappearing on your website. This could be due to various reasons, such as a conflict with another plugin or a setting change. Let’s try to troubleshoot this together.
Based on the information you provided, it seems like the disappearance of Rank Math options could be related to the Role Manager feature. The Role Manager allows you to control which user roles have access to specific Rank Math functions.
Here are the steps you can take to address this issue:
-
Check Role Manager Settings:
- Navigate to Rank Math > Role Manager in your WordPress dashboard.
- Ensure that the necessary capabilities are enabled for your user role. If certain capabilities are disabled, it can lead to the disappearance of options.
-
Update User Capabilities:
- If you have made any changes in the Role Manager settings, make sure to update the capabilities by clicking the “Update Capabilities” button.
-
Verify Meta Box Settings:
- Check if the Meta Box settings are enabled for the post types where you expect to see them. You can do this by navigating to Rank Math SEO > Titles & Meta and ensuring that the Meta Box is enabled for relevant post types.
If after following these steps, the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Looking forward to helping you resolve this!
Best regards.
Sources:
Why Rank Math’s Meta Box is Not Showing? » Rank Math
Fix Excluded by NoIndex Tag – Google Search Console Status » Rank Math
How to Use the Role Manager Feature of Rank Math SEO Plugin
I’m already using the admin role as always to manage RankMath. That not seems to be the cause.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
After some testing over the weekend, I managed to get the general settings options to display. However, the metabox continues to expand without options in the entries.
I have updated the sensitive data as requested. Can you please check further?
Thank you
Hello,
We logged in to your website and following this troubleshooting guide, we discovered that the plugin, Disable Gutenberg is conflicting with this feature of Rank Math on your website.
The Rank Math meta box works when this plugin is deactivated.
Please contact the ‘Disable Gutenberg’ plugin developers so they can suggest a fix. Their support should be able to help you out further with this. It is also possible that they already have a fix ready for the issue.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
Thank you for the update. I must have overlooked it when I followed the guide.
Anyway, the error is not due to compatibility with the Disable Gutenberg plugin. The problem is that when Gutenberg is deactivated… Rank Math fails. No matter what. It is not prepared to be compatible without Gutenberg.
In fact, I have removed the plugin and deactivated Gutenberg using snippets. The Rank Math metabox fails when the block editor is deactivated. I have attached the snippets for you to confirm. Hope it helps!
Hello,
The plugin can be used without the Gutenberg editor and it’s compatible with the Classic Editor but if you want to use that editor we recommend the following plugin instead: https://wordpress.org/plugins/classic-editor/
Don’t hesitate to get in touch if you have any other questions.
Thank you, David. I’ll simply maintain the blocks while disabling the styles.
However, Search Console has flagged several errors, including one critical issue.
It appears there’s a problem with how structured data is being generated and displayed on the website:
1. Critic error. Related to “datePublished”.
“The “datePublished” field is missing. Critical issues like these can prevent your page or feature from appearing in search results”.
2. “The ‘Comment’ object must be nested within a ‘CreativeWork’ object.”
3. “The ‘url’ field is missing (in ‘author’).”
Hello,
Could you please share the affected URL so we can check and advise accordingly?
Meanwhile, ensure that you have supplied those fields in the schema you have applied to the page.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
The issues suddenly appeared in hundreds of urls at the same time as the hiccup discussed in this thread. The one I’m particularly concerned about is datePublished.
I’ve shared some example urls marked in Search Console in the sensitive data part.
Thank you in advance!
I am also facing same issue
Hello,
Our plugin doesn’t add any Comment Schema to the websites and we can see that this data is coming outside the script tag from our plugin where all the markup is added.
This means that the markup is being added by another plugin or your theme so we would recommend if you have any custom comments plugin or feature in your theme where this would be coming from.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
