Rank Math isn’t saving meta descriptions and other changes

#759470
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    . I have been using rank math for previous roles. In this role, I want to use rank math for all websites under the business. I installed Rank Math after uninstalling all plugins like Yoast and all others that were providing the same features. But when I started working on changing and saving meta descriptions, it didn’t let it save and update the page with changed meta descriptions.
    I have tried a few solutions,
    like installing and making a configuration change.
    Installing security plugins that could block the firewall
    But still, nothing is working.
    Kindly help me because I am convincing my team to use the pro version for all websites. I don’t want them to be frustrated with its use.
    kindly suggest to me what should I do.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    I apologize for the issue you are facing with Rank Math not saving meta descriptions and other changes on your websites. Thank you for providing detailed information about the steps you have already taken to troubleshoot the problem.

    Based on the information you provided, it seems like you have already tried some solutions, such as uninstalling conflicting plugins like Yoast and configuring security plugins. Since the issue persists, here are some additional steps you can take to resolve the problem:

    1. Check if Rank Math Rest Route is Blocked:

      • Sometimes security plugins or firewalls can restrict the REST route used by Rank Math. You can check this by visiting the following URL in your browser (replace example.com with your domain name): 
        https://example.com/wp-json/rankmath/v1/updateMeta
      • If you see a response indicating access has been denied by a firewall, your site’s firewall might be causing the issue. You can find solutions to unblock Rank Math from your firewall here.

    2. Possible Conflict With Plugins or Theme:

      • Plugin conflicts, especially with plugins that perform similar functions, can cause issues with Rank Math settings. Ensure there are no conflicts with other SEO plugins or themes that might interfere with Rank Math’s functionality.

    If these steps do not resolve the issue, please provide more details or error messages you encounter so our support team can assist you further. You can also open a support ticket in our Rank Math support forum with the error details for personalized assistance.

    Thank you for considering the pro version of Rank Math for all your websites. We aim to ensure a smooth experience for our users, and we appreciate your patience as we work to resolve this issue.

    If you need further assistance, please assign this ticket to a human agent using the available buttons.

    Best regards.

    Adetayo

    1 year, 6 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This is usually caused by some sort of blockage on the route to save the metadata on the website, a conflict with plugins, a javascript error, or a firewall-related issue.

    Here is how you can fix it:

    • Firstly, ensure that you have the latest version of Rank Math installed on your site.
    • Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files: 
      /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

      If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.

    Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

    We hope these steps help you solve the problem. If you still can’t update the metadata, please let us know. We’re always happy to help.

    Thank you for choosing Rank Math.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank Math isn’t saving meta descriptions and other changes’ is closed to new replies.