Rank Math feature not working for one of the users

Hello,

I’m sorry to hear that one of your authors is experiencing issues with the Rank Math edit features. This could be related to user capabilities within Rank Math. Here are some steps to troubleshoot and potentially fix this issue:

1. Check User Role Permissions:

   • Ensure that the author user role has been granted all the required user capabilities in Rank Math. You can do this by accessing the Role Manager settings inside Rank Math. Here is an image showing where to check and update user capabilities:
     
   • If needed, update the user capabilities and click the Update Capabilities button at the bottom of the page.

2. Check Rank Math Network Activation:

   • If you are working in a multisite environment, ensure that Rank Math is installed correctly. Follow the instructions in our detailed tutorial on installing Rank Math in a multisite environment.
   • Make sure Rank Math is activated network-wide if needed, or activated on specific sub-sites based on your requirements.

If after following these steps the issue persists, please let us know, and we will be happy to assist further.

Thank you for reaching out with this concern.

Sources:
Sorry, You Are Not Allowed to Access This Page » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
This Plugin Does Not Work with Your Version of PHP » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math

Hello,

Apologies for the inconvenience.

In this case, please check if you are using a Firewall as it may prevent saving the changes.

If you are using a Firewall, please whitelist this route:

/wp-json/rankmath/v1/updateMeta

You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/

You may need to have this route whitelisted for all user roles on the website for the users without admin access to be able to save the metadata on the website.

If you are using a security plugin on the website, make sure that the route is whitelisted on the plugin for all roles.

Let us know how this goes.