Rank math FAW to accordion

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

We’ve checked your posts, and it seems that you have removed the code since your FAQs are added normally.

Could you please confirm if you have also applied the CSS code to your theme?

If you want, we can also apply it to your site so we can check if there’ is some issue preventing the accordion process.

To do that, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

It seems that you forgot to include the username of your WP website. Can you please include it in the sensitive data section as well so we can access your WP dashboard and resolve the issue?

We really look forward to hearing back from you. Thank you.

Hello,

We are able to access your admin login.

The issue here is that the code is a jQuery code and your theme doesn’t have that library by default.

I tried enqueuing the jQuery library but it doesn’t seem to work on your theme so I went ahead and changed the code into native Javascript so it would work even without jQuery.

Please check from your end. I have created a draft post where I show an example of accordion working:

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Hello,

In this case, please contact your theme provider and make sure that jQuery library is loaded properly. They should be able to help you with that.

Once the jQuery library is loaded, our code from that guide will work.

Let us know how that goes. Looking forward to helping you.