Hi Jan,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
I am afraid it has something to do with your theme.
When I switch to a default theme, Rank Math starts working as normal.
I followed this guide to check:
https://rankmath.com/kb/check-plugin-conflicts/
Also, seems like it is working fine when the code for showing the meta box below the article is removed. The Meta box works fine in the Gutenberg Sidebar.
Could you please talk to your theme provider? In the meantime, I am also going to consult our dev. team about this.
Thank you.
Hi Jan,
We have taken a note of this issue and we will release an update soon with a fix.
We would really appreciate your patience in the meantime.
Hello Todd, thank you for your help.
Do you know how long it will take until the update is released?
Also, I am thinking about getting a new theme just would be great if you could check if it is compatible with rank math?
The theme name is Jannah https://jannah.tielabs.com/demo/
Thanks one more time for your help.
Jan
Hello,
Thank you for contacting Rank Math today.
We will let you know when an update is released. You can also enable Rank math to update automatically.
Jannah theme has been known to work well with Rank math as according to our assessment. You can install it and let us know how it goes on your end.
Looking forward to helping you. Thank you.
Hello. I have a last question.
Is there a chance that the update we speak about will come in the next few days?
If it will not come soon, I will unfortunately have to switch to another plugin.
Thank you for the understanding.
Jan
Hello,
We released a Beta update to fix the issue.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
If the issue is still not resolved, please let us know.
We are here to assist. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
