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Good evening,
I have had all my landing pages affected by this. I am using elementor pro for my website designs and layout. I have also been using rank math along side everything just fine until this last 2 weeks. Now when I have finished updating my landing pages. The live website displays the default design and not my updated one.
When I turn Rank Math plugin off, it loads the new designs perfectly okay. I am not sure what is causing the issue as all other aspects of the website runs fine with rank math active apart from these landing pages.
I am happy to create login details for you to take a look if that would be easier
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes while using Rank Math.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
The ticket ‘Rank Math causing page layout and theme to not load on live webpage’ is closed to new replies.