Rank math can find my site

Resolved Anonymous
2 years, 2 months ago

Rank Math free

Hey

My problem is it Rank Math can’t find my site. So I can’t connect it and go further because it is not displayed in WordPress as an option under: rank math → general setting → analytics. (And under the little arrow it only says “no results found”)
https://share.getcloudapp.com/8LuY0yJB#

In relation to my account, it says is it connected and I can see the website under “My Account” here on the RankMath website and in WordPress

“Account Connected You have successfully activated Rank Math. If you find the plugin useful, feel free to recommend it to your friends or colleagues.”
https://share.getcloudapp.com/8LuY0ywB#

These are my plugins
https://share.getcloudapp.com/OAul8ORn#

I have also tried to connect the account again after I disconnected it and then did the process once again and waited over 30 min.

Viewing 3 replies - 1 through 3 (of 3 total)

Princess
2 years, 2 months ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please follow these steps:

If you do not see any data inside your Analytics module, this guide might help you.

A. Pre-check List

1. You should not be using any other Google Analytics plugin.

2. Update to the latest versions of Rank Math Free & PRO

3. Ensure that you are logged in to your account:

4. Disconnect and reconnect your account from inside WordPress:

B. Refresh Tokens

1. Please delete RankMath’s app from here:

https://myaccount.google.com/permissions

2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link

Allow all the permissions on the next screen.

4. Let the process complete, which might take around 30 minutes.

5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.

6. Please check if the data shows up here:
/wp-admin/admin.php?page=rank-math-analytics#/

If that does not help, please paste the data from here:
WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button

We really look forward to helping you. Thank you.

Anonymous
2 years, 2 months ago

Rank Math free

Hey

It still doesn’t work. I have tried a couple of times and on the safari browser.

Great
2 years, 2 months ago

Hello,

Thank you for your reply.

Could you please copy and paste your system info here? You can find it by going to Rank Math > Status & Tools > System Status and clicking the Copy System Info to Clipboard button

Also, could you please check if you have verified Google Analytics and Search Console properties on the Google account you connected to Rank Math? If you haven’t done that yet, please follow this guide to verify your Google Search Console account: https://rankmath.com/kb/google-site-verification/. And this link will help you create a Google Analytics account: https://analytics.google.com/analytics/web/

We appreciate your cooperation.

RankBot
2 years, 1 month ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.